Inside the sprint that rebuilt our ServiceNow track around AI Agent Studio
What changed, why it changed, and what learners noticed when agents moved from the final module to the centre of the program.
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Curriculum · Careers · AI in practice
The Edify Journal.
Notes from the classroom, curriculum decisions, placement lessons and practical guidance for building an AI-native career.
01 · Browse by topic
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Search across role guides, articles, interview preparation, demos, events and ebooks.
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Knowledge hub
Forward Deployed AI Engineer
Understand the role, assess skills, compare adjacent roles and choose a learning path.
Article
ServiceNow AI Agent Studio
A governed ITSM workflow covering tools, ACLs, testing, escalation and trace evidence.
Article
Production AI agent lifecycle
Scope, context, tools, guardrails, evaluation, deployment and monitoring.
Article
Semantic models for AI analytics
Business definitions, measures, metadata and access controls for trusted answers.
Interview guide
AI Engineer interview preparation
Practical preparation for applied AI engineering decisions and evidence.
Interview guide
ServiceNow AI Agent Specialist
Role-specific questions across platform delivery, agents, governance and evaluation.
Role guide
Data Analyst with AI
Understand the role, practical skills and evidence expected in AI-assisted analytics.
Role guide
ServiceNow Administrator
Explore platform administration responsibilities, skills and progression.
Demo
ServiceNow incident triage agent
Inspect a bounded workflow from incident context through governed escalation.
Ebook
Agentic Engineers Handbook
A practical guide to skills, systems, evaluation and production evidence.
Event
Free demo class
Observe the teaching approach and ask what a current learning path includes.
Demo
Salesforce and Agentforce demo
Explore the platform learning path and current Agentforce delivery focus.
02 · Practical guides
What we are learning now.
Source-backed guidance from instructors and curriculum teams—not generic AI commentary.
ServiceNow · AI Agents
Updated
A governed ITSM workflow in AI Agent Studio
Agent tools, ACLs, testing, escalation and trace evidence in incident triage.
AI Engineering
New
From prompt to production AI agent
Scope, tools, context, guardrails, evaluation, deployment and monitoring.
Power BI · Fabric
New
Why semantic models matter for AI analytics
Business definitions, measures, metadata and access controls for trusted answers.
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